FAQ

How do I join Quokka?

To become a member of Quokka, go to the registration page, once you have registered you can place & respond to adverts.

Can I use my previous Quokka login for this new site?

Yes, your previous registration still applies to this new site.

Is Quokka a free site?

Yes it's free to join Quokka. A free membership lets you place & respond to classified listings. Quokka also offers some paid options, to upgrade your listings & make them stand out.

My account activation email hasn't arrived, what can I do?

If your activation email hasn't arrived, please check your spam or junk mail folder. Failing that, please contact us for further assistance.

How do I sell something on Quokka?

On Quokka if you choose to sell an item online, you firstly must be registered and logged in. If you list an item for sale, buyers contact you directly via our private email/messaging system or via a phone number that you provide to negotiate a sale usually with a face to face contact. To list an item click here & follow the easy steps to have you selling your unwanted items today.

How do I find items to buy?

To find items to buy you can either use the keyword search bar at the top of the page, if you would like to save this search for another time click on the save search button just below the search button.

If you prefer to browse the categories navigate to the home page & there you can select the category that best matches what you're looking for, keep in mind the type of item may be in a different classification also, so you may need to browse more than one classification.

How do I report a suspicious advert or message?

On all adverts you will find a report advert button, it is to the right of the page above where you would enter a message and it is only visible if you are logged into your account. If you are not sure if the advert is legitimate or you don’t think it should be on Quokka.com.au, click the Report button and fill out the quick form, we will investigate and remove the advert & account if needed.

If you should receive a message and you’re not sure if it is legitimate please send a copy of the message and the senders ID to support@quokka.com.au and we will investigate and remove the account if necessary.

Scam Information

How to trade safe and avoid being scammed

If you think you have been scammed, contact The Department of Commerce (Consumer Protection) in Western Australia, who have a department specifically designed to investigate online scams (called SCAMNET).

The call centre number is 1300 304 054 and they will assist you with your enquiry. To view the website of The Department of Commerce see below:

www.scamnet.wa.gov.au

Scams are schemes designed to deceive you, generally for the purpose of stealing your money or personal details.

Remember if a deal appears too good to be true, it probably is.

Some of the more frequently used scams include expensive breeds of pets either being offered for sale and or free and they are located in Africa, Caravans, tractors bobcats are often offered at well below market value.

How to protect yourself against a scam

  • DO NOT trust emails or text messages asking you to respond to a specific email address for immediate purchase, always use the ask a question feature to remain anonymous & ask people to call over email or text.
  • IF you’re selling an item, the buyer should pay you, not you pay the buyer. Especially if your asked to pay into a Western Union Account. All legitimate buyers will want to see the goods prior to purchase.
  • TEST all items before you purchase them.
  • AVOID being deceived by meeting all sellers in person to pay for items where possible.
  • DO NOT buy items, including animals from a suspicious location such as the boot of a car or in a car park.
  • VERIFY you have received payment prior to any further transactions with the buyer.
  • BE suspicious of any correspondence received where you have been advised to forward any money.
  • BE careful when exchanging money with people you do not know.
  • DO NOT give out your bank details in emails or over the phone.
  • IF it appears to be too good to be true, it probably is.

Please note that Quokka does not offer any transaction or payment service between buyers and sellers. Please be careful when exchanging money with people you don't know.

Due to the nature of the service we provide you may receive hoax emails or sms messages that are fraudulent. Please be careful when trading online.

Examples of possible scam emails

1. "Thank you for the prompt response. I would love to make an immediate purchase for the item I have taken a close look at the advert and am completely satisfied i really need this and will appreciates that you help save this for me till the payment made as it will save me some extra cost. and i am paying for the item by PayPal service to cover the cost of the item while you hold on my behalf. Once you have this,my mover will come and pick it up at your place.I will be needing the following information to issue out the payment.”

  • Name on your PayPal account Home address
  • Your PayPal email address
  • Final asking price

2. “Please note that the payment for the item will be send to your PayPal account from mine asap. And also if you did not have an account with PayPal you can easily register with them at www.paypal.com it is fast,save,easy and secure for receiving money online***"

3. "Thanks for the swift response and do as well advise on the least amount you will like to give it away as i am buying this for Dad and due to the nature of my job and location...i will not be able to come for inspection,am a very busy type as i work long hours everyday,i have gone through your advertisement and i am satisfied with it. As for the payment..i can only pay via the fastest and secure way to pay online(PayPal) here.”

4. “I have a private courier agent that will come for the pick up after the payment have been made ...so no shipping included and With the issue of my details,transferring the name of ownership and signing of all paperwork will be done by the courier services company agent so you don't have to worry about that.”

5. “You can now send me your PayPal email so i can pay in right away and also include your address in your reply. If you don't have a paypal account, you can easily set up one...log on to www.paypal.com.au and sign up its very easy... i would have loved to talk to you on phone but i work mainly offshore, our phone is down on the rig right now due to bad weather, that was why i sent you a text, i even wonder how my message deliver to your phone but for now we can only communicate through the same mailing channel.await your reply asap."

6. "Hello,thanks for your mail...I am even happy that you can get back to me.Due to the nature of my job and it is not convenient for me to pay you by cash or any other form of Payment..Due to the love i have for this good i also wish to see it but i can't leave this place for now,and also i did not bring my credit card from home,and the only way i can do this is by PayPal....You have to understand as my position that i have to secure my name and i will never depend on some ells money to live never do something bad ok..Also PayPal is very easy fast safe and reliable and i will be the one to pay all the PayPal charges...So your own is to register with them and get your money...Please do that and get back to me with the name and email address on the PayPal account you open so that i can pay you as soon as possible and my shipper will be the one to sign every necessary document when you have receive the payment."

Warnings

Be Aware Buying & Selling Dog, Cats, Birds & Tickets

1. American pit bull dogs

  • American Pit Bull and Pit Bull Terriers are restricted breeds, whether full breed or cross breed.
  • The seller must advise the buyer in writing, that the breed is restricted.
  • The buyer must follow all laws and restrictions pursuant to restricted breeds.
  • Luminous signage is required for all entries into yards, a luminous collar must be worn by the dog at all times, a muzzle must be worn by the dog at all times when out of the yard and the Council must be informed if the dog is being moved to another address.

2. Dingo

  • Contact the WA Dingo Association for information on the species and an approved list of breeders who have undertaken the WA Dingo Association Code of Ethics. 'Dingos are not dogs.' Visit www.wadingo.com for more information.

3. Puppies and kittens

  • As of the 1st Nov 2013, it is now illegal to sell or free home a kitten unless it is microchipped & comes with a pre-paid voucher for sterilisation or risk fines of up to $5000 per offence, also all puppies/dogs over the age of 12 weeks must be microchipped prior to sale or risk similar fines, Neither puppies or kittens can be sold or change ownership under the age of 8 weeks.
  • Make sure you go to someone's house to buy your pet.
  • Do not buy from the back of a car, or in a carpark.
  • If the animal is advertised with papers, make sure you see the papers.
  • If the animal is advertised as vet checked and/or vaccinated, chipped, sterilized, make sure you see the certificates.
  • Ask to see the parents of the animal being sold.
  • Check what conditions that animal is being kept in.
  • Do everything you can to ensure you are purchasing a happy and healthy animal.

4. Specialised bird breeds - Advanced Aviculture License

  • When buying or selling Major Mitchell, White-tailed Black Cockatoo & Red-tailed Black Cockatoo birds you are required by DOCEP to hold an Advanced Aviculture License. When placing your ad for Major Mitchell, White-tailed Black Cockatoo & Red-tailed Black Cockatoo birds please include your Advanced Aviculture License Number.

5. Tickets

  • Beware when purchasing tickets for any event or travel. You should verify whether they are legitimate and/or transferable by contacting the relevant Agents.
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